Boiler & gas annual services

When's my next gas or boiler service due?

We will contact you when your next service is due, however you can check online by:

• Signing up for an account now or logging in

• Using the British Gas app

• Calling our Annual service visits line

How to check in your online account

1. Access your account online

2. Choose the HomeCare account you want to check

3. If your appointment is due, you'll see a link to 'Book your annual service'. If you can't, then you're not due one just yet

How to check using the app

1. Open the British Gas app on your phone

2. Choose the 'Book an engineer' tile

3. You should see a notification if your service is due

What do I do if I've got a letter saying my gas or boiler service is due?

You can use our annual service visit page or by logging into your account. Follow the instructions on your letter - you'll need your reference number and postcode to hand.

How do I book my gas or boiler service if I'm a HomeCare customer?

You can do this in your online account or using the app.

If you've not yet registered, sign up for an online account.

Booking your appointment online

1. Access your account online

2. If your appointment is due, you'll see a link to 'Book your annual service'. If you can't, then you're not due one just yet

3. Choose a time and date that's good for you

4. Give us your phone number, so we can let you know we're on our way

5. Confirm your appointment

Booking your appointment using the app

1. Open the British Gas app on your phone

2. Choose the 'Book an engineer' tile

3. If your appointment is due, you'll see a link to 'Book annual service'. If you can't, then you're not due one just yet

4. Choose a time and date that's good for you

5. Confirm your appointment

Alternatively, you can call our Annual service visits line if you don't have an online account.

How do I book my gas or boiler service if I'm not a HomeCare customer?

You can get a quote for an Annual Boiler Service (Gas Appliance Check) online or by calling our HomeCare customer line.