Pay As You Go
Common Questions
My smart meter top up is missing
If it hasn’t reached your meter yet, you can add it online in minutes.
Where can I top up?
Online, in person or over the phone. Discover all the ways you can top up.
I need a new meter card/key
If yours is lost, it’s easy to get a replacement.
Struggling to pay your energy bill? You’re not alone.
We know it can sometimes be difficult to pay your bills on time. But we’re here to help. Find out what support is available.
Speak to us as soon as possible. We can talk you through your options to help make things more affordable.
Seek debt advice from a reputable charity or organisation.
Save energy around your home with our energy saving tips.
The British Gas Energy Trust can help with independent energy debt advice across England, Scotland and Wales. You may even be eligible for a grant to help cover the costs.