Moving from a place with a pay as you go meter
In this article
What do I need to do?
If you've already moved or thinking of moving in the next 28 days, you can use our online service and provide the following information:
When you're moving
Your meter reading
Your new address
The name of the new tenant, landlord or letting agency if you know it
If you still owe us money
If there's credit left on your meter
What if I've got credit left on my meter?
We can refund you.
Getting a refund
Through our online moving home hub, we can either put money straight back on your account at your new address or send you a cheque. Just let us know which you prefer.
We send cheques to the name of the person on the account, so let us know if that's a problem. You need to cash it at your bank within six months of the issue date, otherwise it'll expire.
What if I don't owe any money or need a refund?
Through our online moving home hub, just let us know when you've moved so we can close your account.