Billing & payments
Common questions
There's something wrong with my bill
For information on how to check if you're being billed correctly, changing correspondence or billing address and what to do if your previous payments are not showing on your bill.
Get help if your business can’t afford its energy bills
Information on support options that can make affording your energy bills easier.
What happens if I pay late?
Information on why you should pay your energy bills as a priority, and what happens if you don't pay.
Get a copy bill or statement
Get instant access to all your business energy bills and statements in your online account, where you can view your history, download invoices and statements, stay organised, and choose paperless billing with email alerts.
