Working with the Post Office. Money and energy advice in the community
Specialist advisors are visiting Post Offices and community spaces across Britain to talk about the support available to help manage money and energy bills.
Need advice with money and energy bills?
Everyone is entitled to help and advice when they need it. But not everyone is aware that support is out there, especially some of the most vulnerable households.
Working with our long-term partners British Gas Energy Trust and the Post Office, we're running in-person pop-up events in Post Office's and community spaces across Great Britain. We're hosting 120 pop-ups from East London to Inverclyde, with the aim to reach thousands of people to help raise awareness of the support available.
From September 2025 to August 2026, trained money and energy advisors will be on hand again to help households get specialist advice and support local to them.
Talk to independent experts about money and energy advice
We understand it can be difficult to talk about energy worries and debt and how that can impact physical and mental wellbeing. We’ll be setting up a quiet area within the Post Office or community hall for people to get 1-2-1 confidential advice from trained specialists about the support that’s available. We'll also have leaflets with information around British Gas Energy Trust grants and energy saving tips, alongside free energy saving items.
Know when to ask for help with money worries or energy debt
If you can answer yes to any of the signs below, it may be time to seek support from your supplier, an independent organisation specialising in money and debt advice like Citizen’s Advice, or the British Gas Energy Trust.
- You’re worrying about money and paying back what you owe
- You’re being chased for bill and debt payments and paying charges due to late payments
- You’re worrying about bills arriving
Doing nothing could make things worse - don’t wait to get help.
Who are the British Gas Energy Trust?
The British Gas Energy Trust, incorporating the Scottish Gas Energy Trust 1 is an independent charitable Trust funded solely by donations from British Gas. The Trust contributes to supporting those in financial difficulty, with a focus on energy debt. The Trust can help vulnerable households no matter who the energy supplier is.
Since 2004 over £130m has been invested in the Trust to help those most in need of help. And, to help with rising energy costs, British Gas is increasing its support for customers with the UK’s biggest ever energy support package.
How can the Trust help?
The Trust funds charitable organisations to provide fuel and money advice directly to local communities. You can find a map of Trust-funded organisations and links to other advice agencies who might be able to help on the Trust’s Fuel and money advice page.
Post Office pop-up money and energy advice locations
Our pop-up money and energy advice service is coming to selected Post Office branches and community spaces across Great Britain from September 2025 until August 2026.
Come and talk with representatives from British Gas Energy Trust funded organisations who will be waiting to guide and support you. We can’t be everywhere, but we hope that we can make a difference where we can.
If you can’t get to one of our pop-up events, download our leaflet below. You can also help us by sharing it with anyone who may need support or on social media if you feel comfortable to help spread the message wider.
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Cardiff | Riverside Advice, 41A Lower Cathedral Rd | CF11 6LW | Tue & Wed | 27-28 Jan | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Cardiff | Riverside Advice, 41A Lower Cathedral Rd | CF11 6LW | Tue & Wed | 3-4 Feb | 10am-2pm |
| London | Bromley by Bow Centre, St Leonard's St | E3 3BS | Tue & Wed | 10, 11, 17, 18 Feb | 10am-2pm |
| London | Money A+E, School 360, 5 Sugar House Ln | E15 2QS | Tue & Wed | 24-25 Feb | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| London | Money A+E, School 360, 5 Sugar House Ln | E15 2QS | Tue & Wed | 3-4 Mar | 10am-2pm |
| Birkenhead | Age UK, Devonshire Resource Centre, 141 Park Road North | CH41 0DD | Tue & Wed | 10, 11, 17, 18 Mar | 10am-2pm |
| Liverpool | Raise, Rotunda, 107 Great Mersey Street | L5 2PL | Tue & Wed | 24, 25, 31 Mar | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Liverpool | Raise, Rotunda, 107 Great Mersey Street | L5 2PL | Wed | 1 Apr | 10am-2pm |
| South Greenford | Age UK, Greenford Community Centre, 170 Oldfield Lane | UB6 9JS | Tue & Wed | 7, 8, 14, 15 Apr | 10am-2pm |
| Darlington | Citizen's Advice, The CORE, Church Row | DL1 5QD | Tue & Wed | 21, 22, 28, 29 Apr | 10am-2 pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Greenock | Financial Fitness, 40 West Stewart Street | PA15 1SH | Tue & Wed | 5, 6, 12, 13 May | 10am-2 pm |
| Aberystwyth | Age Cymru Dyfed, 27 Pier Street | SY23 2LN | Tue & Wed | 19, 20, 26, 27 May | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Shrewsbury | Marches Energy Agency, The Pump House, Coton Hill | SY1 2DP | Tue & Wed | 2, 3, 9, 10 Jun | 10am-2pm |
| Newcastle | The Foodbank Centre, Benwell Lane | NE15 6LX | Tue & Wed | 16, 17, 23, 24 Jun | 10am-2 pm |
| Kidderminster | Home Start, The MCF Complex, 60 New Road | DY10 1AQ | Tue | 30 Jun | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Kidderminster | Home Start, The MCF Complex, 60 New Road | DY10 1AQ | Tue & Wed | 1, 7, 8 Jul | 10am-2 pm |
| Hull | Age UK, Axida House, 350 Preston Road | HU9 5HH | Tue & Wed | 14, 15, 21, 22 Jul | 10am-2pm |
| Glasgow | FARE, Bannatyne House, 31 Drumlanrig Avenue | G34 0JF | Tue & Wed | 28, 29 Jul | 10am-2pm |
| Area | Branch | Postcode | Day(s) | Date(s) | Time |
|---|---|---|---|---|---|
| Glasgow | FARE, Bannatyne House, 31 Drumlanrig Avenue | G34 0JF | Tue & Wed | 4, 5 Aug | 10am-2pm |
| Birmingham | Age UK, Stratford House, Stratford Pl | B12 0HT | Tue & Wed | 11, 12, 18, 19 Aug | 10am-2pm |
More help with your energy bills
Speak with your energy supplier
If keeping up with your energy bills is getting difficult, check with your supplier to see what help they can provide. If you’re with British Gas, we’ll do everything we can to support you.
We’re giving £140m to help our customers
We know we need to do more to help right now. That’s why we’ve put together a £140 million2 customer support package to help those facing financial hardship this winter.
Help from the government
The Energy Bills Support Scheme (EBSS) is part of the government’s wider support to help us all with the cost of living. Find out what that means for you.
Useful information
Straight answers from British Gas
Get answers to the questions that really matter. From understanding the fuel crisis, to getting help with your energy bills.
Energy price cap
Find out the latest news and what the government’s Energy Price Guarantee means for you.
What’s going on with wholesale prices?
Learn why wholesale prices have increased and how it affect your bills.
Average bill guide
How much you pay depends on the property size, lifestyle and the number of people living there. See how your energy usage and costs compare with a typical household.
Energy saving advice
We can all take steps to reduce energy use in our homes. Understanding how much appliances use can help us use them more efficiently.
Additional information
British Gas Energy Trust is Registered Charitable Incorporated Organisation no 1179578.
Source: Centrica February 2024.
On 25 August 2022, we announced a £25+ million customer support package with an additional £25 million of help for our customers announced in November 2022. In September 2023 we committed a further £50 million and another £40 million in February 2024, taking the amount we've invested in customer support to £140 million. On top of this, British Gas’ contribution to the Warm Home Discount scheme is over £92 million, which is the largest contribution compared to other energy suppliers. Source: Ofgem September 2023.