Broken boiler?
If you’ve got no heating or hot water, book before 11am to get a local engineer the same day – even if you’re not a British Gas customer.
If you’ve got no heating or hot water, book before 11am to get a local engineer the same day – even if you’re not a British Gas customer.
Got cover? Log in to book a repair.
Based on 2025 performance data, 80% of customers contacting by 11am received the same day service.
Save up to £45 when you have British Gas energy
Free membership required - join instantly if you're not already a member.
Boiler repair + cover
We'll repair your boiler and protect it for a year.
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Pay £0 upfront
No fix, no fee
Boiler, controls, central heating cover
Unlimited callouts and repairs
All parts and labour included
Fixed price
£30.25 a month
£363 a year
£60 excess on future repairs
Save at least £30
Boiler repair
Get your boiler fixed without any cover for future faults.
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Parts and labour included
12 month guarantee on our work
One-off fixed price
£295
Fixed one-off repair price*
Save at least £15
Save more with Repair + Cover
Why choose Repair + Cover?
We’ll send an engineer to get your boiler working again ASAP. If you need any more repairs within 12 months, relax – you’re covered. Boiler repairs can be expensive, so Repair + Cover could mean big savings in the long run.
And there are no upfront costs to worry about. Your repair and your ongoing cover are both included in a simple monthly payment. And if our engineer can’t repair your boiler? No fix, no fee – not even a call-out charge.
British Gas Membership
Become a member for free to get exclusive discounts on repairs, servicing, Hive and more.
- Free with no hidden costs
- Exclusive discounts on repairs, servicing and more
- Prizes and giveaways - including a year's free energy
Why choose British Gas to repair your boiler?
- No heating or hot water? Book an emergency boiler repair before 11am and we'll get there the same day*
- Gas Safe certified engineers
- All parts and labour included
- 12-month guarantee on boiler repairs
- You don’t need existing British Gas cover to get a repair
*Based on 2025 performance data, 80% of customers contacting by 11am received the same day service.
Our gas engineers are here for you
Need something else repaired?
Gas fire
Book a one-off repair from £125.
Pay a one-off payment of £109 for the repair plus £17.50/month for 12 months’ cover, unlimited call-outs, and a service. Book a repair with cover by calling 0333 202 9659.
Other gas appliances
Including:
- Back-boiler circulator
- Circulator
- Wall/panel heater
- Water heater
Pay £159 upfront for the repair plus £17.50 a month for a year’s cover, unlimited call-outs and service
Call 0333 202 9659
Our trusted partners
New boiler? No problem
Upgrade to one of our A-rated, energy-efficient boilers and you could save up to £180 a year on your heating bills1, if you're upgrading from a D-rated boiler in a typical semi-detached, gas-heated home*. That’s one less thing to worry about.
- A range of loan options2 (up to 3 years interest free 0% APR or up to 10 year 9.9% APR3) all available at £0 deposit – subject to status
- 5-year British Gas warranty - with all parts and labour included4
- Gas Safe certified installation by a Which? Trusted Trader
- System water treatment and system cleanse included
- Waste collection, recycle or disposal included
- Carbon Monoxide Detector and Room Thermostat included
*Savings based on July 2025 fuel prices. Saving will vary depending on the size and thermal performance of your home
Important documents
Before you submit your order, please ensure that you checked your details and have read the documents.
Frequently Asked Questions
How much does a one-off boiler repair cost?
If you need a one-off boiler repair, it costs £295 - you don’t even have to be a British Gas customer. For members it costs £280 and for members who have energy with us, it costs £265.
Parts and labour are included in your price no matter how long it takes. You also get a 12-month warranty.
If we can’t repair your boiler or separate work is needed, there’s a minimum £100 charge, You won't pay this if the repair is successful.
What kind of boiler repairs do you carry out?
We repaired around 1.8 million boilers in 2023 – and nobody knows boilers like a British Gas engineer. Whatever the problem and whatever the make and model, we can help to get things working again. Here are some of the most common reasons we’re called out:
- No hot water or heating in the home
- Boiler is showing an error code
- Strange noises from boiler
- Boiler doesn’t ignite
- Loss of boiler pressure
- Broken timers, controls or thermostats
- Leaking pipes or radiators
- Boiler won’t start
What should I do if I already have HomeCare?
If you already have HomeCare for your heating, you can go ahead and book your repair from your online account. You don’t need to choose the One-off Repair or Repair and Cover.
Do you repair every type of boiler?
Our engineers fix single natural gas or liquid petroleum gas boilers or warm air units designed for home use.
What if I have more than one problem with my boiler?
The initial repair doesn’t include any unrelated faults. We’ll quote separately for other work needed for unrelated faults. This may happen if, for example, you’ve called us about a boiler breakdown but also ask us to fix a leaking radiator.
What if I want to cancel my initial boiler repair?
If we haven't started work on your boiler, you can contact us to cancel your repair. If you chose the Repair & Cover option, we'll also cancel your cover at the same time.
If we’ve already started the work, you may have to pay a cancellation charge for the work completed – see terms and conditions for details.
What if I want to cancel my ongoing boiler cover?
You can cancel your Central Heating Breakdown Cover at any time, whether during the 14-day cooling-off period or afterwards. However, if we've done any work for you then you'll have to pay cancellation charges.
What if I have more than one appliance/electrical problem that needs fixing?
Just choose one of the appliances you're having problems with and we'll chat about your other appliances/electrical issues when we speak over the phone.
Repair + Cover
£30.25 a month (£27.75 for members or £26.50 for members who are energy customers) – £60 excess for future repairs
£38.50 a month (£36 for members or £34.75 for members who are energy customers) – £0 excess for future repairs
Pay monthly for your repair plus 1 year’s cover for your whole heating system.
What’s included?
- Expert boiler fix by Gas Safe engineer
- All parts and labour
- 12-month guarantee on repair
- 1 year cover for heating system repairs
- £0 upfront costs
- No fix, no fee
What’s not included?
- Boiler Service
- Accidental damage
Only available for homeowners. Not available if you have similar cover.
Boiler repair
£295 one-off repair cost. Your price is fixed, no matter how long the work takes.
As a British Gas member, it’s only £280.
If you’re a member and have energy with us, it’s £265.
What’s included?
- Expert boiler fix by Gas Safe engineer
- All parts and labour
- 12-month guarantee on repair
What’s not included?
- Boiler Service
- Future repairs for any unrelated faults
- Trace and repair – finding and fixing hidden leaks that cause pressure loss
- New cylinder – replacing a faulty hot water cylinder
- New heat exchanger – upgrading the boiler component that transfers heat to water
If separate work is needed
If we can't repair your boiler, there's a £100 call-out fee. You won't pay this if the repair is successful. The fee also applies if we need to carry out extra work that’s not included, such as a new cylinder or heat exchanger. Our engineer can give you a free no-obligation quote to get these fixed though.
British Gas Membership
Become a member for free to get exclusive discounts on repairs, servicing, Hive and more.
We’ve also got big giveaways and prizes up for grabs – including a year’s free energy!
Important information
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Based on Energy Saving Trust estimates for replacing a D-rated boiler with a new A-rated condensing boiler fitted with a programmer, room thermostat and TRVs in a gas-heated, semi-detached home (Great Britain). Figures use July 2025 fuel prices. Savings will vary depending on the size and thermal performance of your home. https://energysavingtrust.org.uk/advice/boilers/
British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. Terms and Exclusions apply.
Representative example for 120 month order: Cash price: £2,503 | Deposit: £0 | Loan amount: £2,503 | Loan period: 10 years | Monthly repayment: £32.36 | Total amount payable: £3,883.20 | APR: 9.9%
An annual boiler service is needed to keep your warranty valid. Boiler warranties range depending on the model.