After your installation – the smart meter starter guide

The benefits of smart meters

No doubt you’ve heard of a few of these already, like automatic meter readings and accurate bills. But smart meters have more benefits than you might think, like opening the door to special smart tariffs.

Save money with PeakSave

If you’ve had a smart electricity meter fitted, don’t wait to sign up to PeakSave. Join our money-saving club and you’ll get half-price electricity from 11am to 4pm every Sunday. No catch. Just cheap electricity, and invites to other money-saving events during the year.

Your smart energy monitor

Watch the video for a quick look at your smart energy monitor’s best features.

Your smart upgrade booklet tells you what all the buttons do, but to download the full user manual and for answers to common questions, click here.

Having problems with your smart meter or energy monitor?

Then let’s get that sorted for you. It might just be a case of pressing a button or two get in touch.

Topping up your prepayment meter

There are three ways you can top up your smart prepayment meter:

1. In our app or online, anytime.

2. Take your smart card to a Post Office or Payzone store.

3. Call our automated line 24/7 on 0330 332 0976.

For more information about topping up, like minimum and maximum amounts, click here.

Using Emergency and Friendly Credit

If you’re ever running out of credit and can’t top up right away, you can get £10 of Emergency Credit on your meter to cover you until you can.

Friendly Credit is similar. It kicks in automatically if you run out of credit any time the shops are closed. All you need to do is pay back any Emergency or Friendly Credit you’ve used the next time you top up.

Saving money on your energy bills

One of the best things about smart meters, and your smart energy monitor, is seeing exactly how you’re spending your money. So now, when you put our energy-saving ideas into practice, you can see the difference they make.

Stay warm and working with HomeCare

Make your home emergencies our problem. With HomeCare cover, if anything goes wrong with your boiler, plumbing, drains, electrics, or kitchen appliances, we’ll fix it. No nasty repair bills. And we have engineers local to you that’ll answer the call day or night.