Cancelling your cover

Can I cancel my cover at any time?

You can – but please bear in mind that a cancellation charge could be applied to your online account. You can give us a call.

How do I cancel my cover?

There are three ways you can cancel your cover:

• Start a live web chat

• Call us on 0333 202 9343

• Or write to us at HomeCare Membership Office, Murdoch House, Bothwell Road, Uddingston, G71 7UD

Our call centre and web chat teams are available Monday to Friday, 8am-8pm and Saturday to Sunday, 8am-6pm.

How do I cancel in my 14 day cool-off period?

If you cancel within 14 days, we'll give you a full refund unless we have done any work for you and then cancellation charges may apply. You have 14 days from when your HomeCare agreement starts or renews, or from the date you received the policy documents if this is later. If you want to cancel in your cool-off period just get in touch.

How do I cancel after 14 days?

If you cancel after 14 days before the end of your policy term, we'll cancel from the date you notify us and we'll refund you for the rest of the time you have already paid for. If we've carried out any work for you, you may have to pay cancellation charges. Please speak to us.

How do I cancel my renewal quote?

If you have received your renewal quote and do not want to renew, you can cancel via your online account.

Do I need to cancel my Direct Debit?

Cancelling your Direct Debit through your bank does not mean that you've cancelled your agreement with us. If you stop your Direct Debit without telling us, we'll try writing to you to collect the money you owe. If we don't hear from you and you don't pay, we'll cancel your agreement no less than 30 day after the date we first found your payment had failed. You may also have to pay cancellation charges. If you want to cancel, give us a call.

Will I have to pay any cancellation charges?

If you or we cancel your agreement and we've already completed work for you since you bought or renewed them, you may have to pay cancellation charges. See our terms and conditions for more details