Why has my bill been updated?
We could have updated your bill because we received new information, such as a meter reading, a tariff update, or a correction to your account. This means we can recalculate your bill to make sure you’re paying for the energy you’ve used.
In this article
How often will I get an energy bill?
What are revised charges? Why does my bill contain revised charges?
What happens when my actual meter reading is a lot higher or lower than you’ve estimated on my bill?
What happens when I submit a meter reading?
Why did I receive a bill based on an estimated meter reading?
How often will I get an energy bill?
We'll send you a bill either monthly or every three months, depending on your billing cycle.
Your bill is based on the meter readings we receive, providing regular readings helps make sure it's as accurate as possible. If you have a smart meter that's sending readings automatically, you don't need to do anything.
What are revised charges? Why does my bill contain revised charges?
Revised charges are adjustments to charges you've previously received.
This usually happens when we receive a new meter reading after an estimated bill has been issued. We recalculate your energy usage using the latest information to make sure you’re charged the correct amount for the energy you’ve used.
What happens when my actual meter reading is a lot higher or lower than you’ve estimated on my bill?
If an actual meter reading shows you've used more or less energy than we estimated, we'll update your account and adjust any previous estimated charges.
These adjustments will appear on your bill as revised charges, making sure you’re paying the right amount for your energy usage.
What happens when I submit a meter reading?
Your billing window opens five days before your bill is due. If you submit a meter reading during this time, we’ll use it to create your next bill.
If you submit a reading outside of your billing window, we’ll use the reading for your next bill.
Why did I receive a bill based on an estimated meter reading?
We use estimated readings when we haven't received an actual meter reading for the billing period.
We'll always ask for a meter reading before creating your bill. If we don't receive one in time, we'll estimate your usage based on the information available. Sending regular readings, or having a smart meter that automatically sends them, helps us keep your bills accurate.